Welcome To Hawkrown Professional
Are You Visiting As A Business Buyer (wholesaler/retailer) Or A Homeowner?
Business Buyer
Continue Here >Homeowner
Shop Retail Store >Smart Home
Bathroom Fixtures
Bathroom Accessories
FAQ
Frequently Asked Questions
General Questions
1. What types of bathroom products does Hawkrown offer?
We offer a complete range of smart bathroom products, including intelligent toilets, exhaust fans, bathroom heaters, smart mirrors, and more—designed for both residential and commercial spaces.
2. Do your products support commercial and residential projects?
Yes, our solutions are widely used in apartments, villas, hotels, offices, public facilities, and renovation projects.
3. Which countries or regions do you export to?
We export globally, with key markets in North America, Southeast Asia, and the Middle East. Our products are widely used by importers, wholesalers, and project contractors.
4. Can I visit your factory before placing an order?
Yes. You’re welcome to visit our manufacturing bases in Zhejiang or Guangdong by appointment. We also support virtual video inspections.
5. Do you provide a product catalog or technical brochure?
Absolutely. We can send you a full product catalog, certification documents (e.g., CEC, FCC, UL), technical specs, and installation diagrams upon request.
6. How do I get started with a project or bulk order?
Please share your project needs or product list with our team. We'll provide one-on-one consultation, quotation, and guide you through sampling and production.
Product & Customization
7. Can I customize the design, color, or function of the product?
Yes. We offer customization on features, color finishes, remote controls, packaging, branding, and installation compatibility to fit your local market needs.
8. Are your products energy-efficient or compliant with US/Europe standards?
Yes. Our smart toilets and ventilation systems comply with US and EU standards, including certifications like CEC, FCC, UL, and CE.
9. Are your products compatible with standards outside the US and Europe?
Yes. In addition to US and EU certifications, we support local specifications in Southeast Asia, the Middle East, Australia, and South America—including voltage, plug types, water pressure, and safety standards.
10. Can you help with product registration or certification in my country?
Yes. For key markets, we assist with local testing, regulatory documents, and certification processes if needed.
11. What’s the lead time for customized production?
Generally, production takes 25–35 working days depending on product type, order volume, and customization level.
12. Do you provide product samples or mock-ups?
Yes, we provide standard samples and customized mock-ups for brand owners and project developers before mass production.
Orders, Logistics & Support
13. Do you offer OEM or private label manufacturing?
Yes. We offer full OEM/ODM services including logo printing, brand packaging, and product development based on your requirements.
14. Besides OEM, what other cooperation models do you support?
We support multiple business models including:
Exclusive Agency / Distribution
Warehouse-ready SKUs for local importers
Joint-brand development
Cross-border eCommerce supply for B2C brands
15. How are your products packaged for international shipping?
All items are packed with high-protection foam and carton boxes. For export, we use wooden crates or palletized packaging to minimize damage during transit.
16. What should I do if products are damaged during shipment?
All shipments are insured. Please inspect goods upon receipt and notify us within 48 hours with photo evidence—we’ll assist with claims or send replacements.
17. Do you provide installation manuals or support?
Yes. We provide detailed installation guides, exploded views, and video tutorials. Remote or on-site support is available for large-scale projects.
18. How can I contact your after-sales team?
You can reach us via email at support@hawkrown.com, or use the contact form on our website. We typically respond within 6–12 hours on working days.
Partner Program & Global Distribution
19. Do you offer exclusive distribution or agency programs?
Yes. We welcome regional partners to represent Hawkrown in their country or territory. Exclusive agreements include pricing benefits, sales support, and market protection.
20. What are the benefits of becoming a Hawkrown brand agent?
As a Hawkrown agent, you receive:
Access to the latest product releases
Tiered pricing and rebate incentives
Market protection within assigned territory
Co-branded marketing materials and digital content
Installation training and technical support
21. Do you offer marketing support for distributors or agents?
Yes. We provide banners, product photos, videos, promotional texts, and training tools. We can also support digital campaigns and exhibitions upon request.
22. How can I apply to become a Hawkrown distributor or agent?
Please contact us at b2b@hawkrown.com with your company info, target region, and preferred business model. Our global team will follow up within 48 hours